Brand Market Place

FAQs

All payments online must be made by credit card. Visa, Mastercard, and American Express are accepted.

You can call us to place your order by phone and pay by EFT or E-transfer.

All pricing is shown in Canadian Dollars. You can choose to see all pricing estimated in USD when you are in the final cart and checkout. The USD pricing shown is an estimate only. Your credit card will be charged in Canadian and your credit card company will conduct the final conversion to USD and charge in USD.

How we ship:

We will attempt to ship all your items together in one shipment, with minimal delays. Most orders will be shipped by Purolator, FedEx or UPS. However some items require freight/pallet shipment. If you know only specific couriers deliver to your address, please mention this in the additional comments of the checkout.

We ship across Canada and USA, and use freight forwarders. For delivery outside of these regions, a freight forwarder and pre-payment is required.

We are unable to ship to PO Boxes or APO/FPO addresses. 

We are happy to offer world-wide shipping. Please contact us for custom quotes.

Your shipping charges will be quoted offline when ordering from the USA.

Canada: All orders for shipment in Canada are charged during the checkout process.

USA: You will be contacted with a shipping quote once your order is placed.

Yes, please contact us directly to place your order.

Returns on stock (non-custom) items are accepted within 30 days of delivery for items in their original condition. 

Please allow 1-2 weeks to process your return and refund. We can only provide credit for the item price. Shipping costs are not refundable.

Non-returnable Items

We cannot accept returns for custom displays and customized products, including orders with custom text, imprinting or graphics.

Please contact us so a Sales Return Order number can be generated for your return. Clearly write/label all sides of the shipment with the assigned Sales Return Order number. Returns will NOT be accepted without a valid Sales Return Order number clearly marked on the outside of the package/crate.

All returned items must be repacked and returned in their original packaging for protection. The customer is responsible for any damage that occurs during return shipment. Damaged returns will not be refunded and customer must file a claim with the carrier. Packages being returned should be insured by you for your protection. Initial and return shipping costs will not be refunded.

Open and inspect all packages for damage immediately upon delivery. 

For Freight Shipments: Note any damage to the packaging on the bill of lading before the driver leaves. If product damage is found or suspected, save ALL packing materials. This includes inner and outer boxes and all interior packing materials. Take pictures of the damaged product and packaging. Notify us within five (5) business days of delivery. Due to the limited time frame for us to file a claim for shipping damage, any damage not reported within five (5) business days of delivery becomes the responsibility of the customer. Open and inspect all packages for damage immediately upon delivery.

Contact us by phone or email as soon as you know you want to change your order. 

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